By placing an order on our website, you accept the terms and conditions below. The company’s Filler Lux USA, Filler Lux Korea, and Filler Lux UK manage the Website to ensure mutual agreement and understanding between both parties while also providing a framework of protection and clear expectations for our service. Your order means a lot to us, so we’re dedicated to providing fast, safe, and reliable delivery services for all our items. You can find available delivery options for each item on its product page and select your preferred option at Checkout.
Products requiring temperature control
It is imperative that you opt for express shipping for particular items. It is crucial to note that UPS Next Day must be utilized for all toxin products and specific peels. Ensuring that your packages are securely transported and kept at the correct temperature is imperative. These guidelines must be followed to achieve this goal.
We would like to inform you that your order will be shipped with an ice pack in a protective thermal bag to ensure its safety during transit.
- DHL (International)
- UPS (Ground second day, Next day)
Courier, tracking number & delivery time
USPS Priority Mail is not an expedited or guaranteed service and typically delivers within the lower 48 states within 1-5 days of acceptance by USPS. The same day as your order is shipped, you will receive a shipment email with a tracking number enabling you to follow your order from when it is picked up from the warehouse until it arrives at your desired shipping destination.
Filler Lux is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during transit. The cost of delivery and 10% restocking fee will be charged if the address was not correctly indicated. We're sorry, but we cannot refund shipping costs or provide reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable. If tracking shows your package is sent back to us as undeliverable, send us a message - we can refund the order total, minus shipping, either as a store credit or directly back to your payment method. It is unfortunately not possible to pick up orders in our warehouse.
Lost parcels & delayed shipments
Please be advised that Filler Lux USA cannot be held responsible for any damage or loss of products that may occur during the shipping process. However, we understand that receiving damaged goods can be frustrating and inconvenient, and we recommend that you contact the shipment carrier immediately to file a claim in the event that your order arrives in a damaged condition. To assist with the claim process, we suggest that you retain all packaging materials and damaged products until the claim is resolved. In the unfortunate event that your package is lost during shipment, we advise that you file a claim with the shipping carrier or insurance company in a timely manner.
Packages that have been suspended in customs duties
Please note it is the importer (customer) 's responsibility to know a country's rules and regulations. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the box released or reject it and resend it to us. Once we receive the returned package, we will refund the value of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility for seized goods.
We warmly encourage adding a delivery insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.