Progelcaine Lidocaine Topical Numbing Gel

Filler Lux carries a large stock of the most popular aesthetic products in our warehouse, and we can service and ship your order on the same day.

Orders placed before 2:00 p.m. will be shipped out the same or next day.

Orders placed after 2:00 p.m. will be shipped the following working day.
Orders placed Friday after 2:00 p.m. will be shipped the first coming Monday or Tuesday.

Products requiring temperature control

When placing your order, be sure to choose the appropriate delivery method. Please be aware that it is the responsibility of the buyer to select the proper shipping option.

It is imperative that you opt for express shipping for particular items. It is crucial to note that UPS Next Day must be utilized for all toxin products and specific peels. Ensuring that your packages are securely transported and kept at the correct temperature is imperative. These guidelines must be followed to achieve this goal.
We would like to inform you that your order will be shipped with an ice pack in a protective thermal bag to ensure its safety during transit. 

We would like to remind everyone that when selecting delivery options for products marked KEEP COLD, it is crucial to be cautious. At Filler Lux Company, we take our responsibility seriously in maintaining the temperature regime and ensuring the quality of our products. Therefore, we can only guarantee the quality of the product if UPS Next Day delivery is selected. This delivery option ensures that we can maintain the temperature of the product and that it arrives at your doorstep in optimal condition.

If we do not have all the products from your order in stock, the dispatch will usually be 3-6 working days later unless otherwise informed.

• FedEx
• DHL
• EMS
• UPS
• USPS

USPS Priority Mail is not an expedited or guaranteed service and typically delivers within the lower 48 states within 1-5 days of acceptance by USPS. The same day as your order is shipped, you will receive a shipment email with a tracking number enabling you to follow your order from when it is picked up from the warehouse until it arrives at your desired shipping destination. 

It should be noted that Filler Lux Company cannot be held liable for any delivery delays that may occur due to USPS Priority Mail. It is essential to keep in mind that estimated delivery times will be provided upon selection of the aforementioned shipping service during the order placement process.

Filler Lux is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during transit.  We're sorry, but we cannot refund shipping costs or provide reshipment for orders delivered to incorrect addresses or returned to our warehouse as undeliverable.  If tracking shows your package is sent back to us as undeliverable, send us a message - we can refund the order total, minus shipping, either as a store credit or directly back to your payment method. It is unfortunately not possible to pick up orders in our warehouse.

Lost parcels & delayed shipments

Please be advised that Filler Lux USA cannot be held responsible for any damage or loss of products that may occur during the shipping process. However, we understand that receiving damaged goods can be frustrating and inconvenient, and we recommend that you contact the shipment carrier immediately to file a claim in the event that your order arrives in a damaged condition. To assist with the claim process, we suggest that you retain all packaging materials and damaged products until the claim is resolved. In the unfortunate event that your package is lost during shipment, we advise that you file a claim with the shipping carrier or insurance company in a timely manner. 

Packages that have been suspended in customs duties

Please note it is the importer (customer) 's responsibility to know a country's rules and regulations. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the box released or reject it and resend it to us. Once we receive the returned package, we will refund the value of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility for seized goods.

Thank you for your understanding and cooperation in this matter. 

We appreciate your understanding, and we are committed to providing high-quality products and services. If you have any questions or concerns about our delivery options, please do not hesitate to contact us. Thank you for your continued support, and we look forward to serving you soon.